Terms of Service

By accessing or using Trackr (“the Service”), you confirm that you are at least 18 years of age, have the legal capacity to enter into these Terms, and agree to be bound by them and our Privacy Policy.

If you are using Trackr on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

We may update these Terms from time to time. We will notify you of significant changes via email or an in-app notice. Continued use of the Service after changes constitutes acceptance of the updated Terms.

Trackr is a trading journal and performance analytics application that allows users to:

• Log and review their trading activity across multiple accounts and instruments.
• Analyse their trading performance through charts, statistics, and breakdowns.
• Create and maintain a structured trading plan with entry models, risk rules, and session parameters.
• Use an AI-powered coaching feature that analyses their historical trade data.
• Connect to broker accounts or import trade data via CSV.

The Service is provided as a productivity and self-improvement tool. It is not a trading platform, brokerage service, or regulated financial service of any kind.

When you create an account, you are responsible for:

• Maintaining the confidentiality of your password and access credentials.
• All activity that occurs under your account.
• Providing accurate and truthful information in your profile and trade entries.
• Promptly notifying us of any unauthorised use of your account at legal@trackrjournal.com.

You may not share your account credentials with others or allow multiple individuals to access a single account.

Trackr offers both a free tier and paid subscription plans:

• Free tier: Provides access to core journaling features with usage limits as described on the pricing page.
• Paid plans: Unlock additional features including unlimited trades, AI Coach, broker sync, and advanced analytics. Pricing is displayed at checkout.

Billing: Paid subscriptions are billed in advance on a monthly or annual basis. Payments are processed securely by Stripe.

Cancellation: You may cancel your subscription at any time through the Billing page in Settings. Your access to paid features continues until the end of the current billing period. We do not offer refunds for partial periods except where required by law.

Price changes: We will provide at least 30 days' notice before changing subscription prices. Continued use after the effective date constitutes acceptance of new pricing.

You agree not to use Trackr to:

• Violate any applicable law or regulation.
• Scrape, copy, or extract data from the application by automated means without our written consent.
• Attempt to gain unauthorised access to any part of the Service or other users' data.
• Transmit malware, viruses, or malicious code.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer, decompile, or attempt to extract the source code of the application.
• Resell or commercially exploit the Service without our prior written permission.

We reserve the right to suspend or terminate accounts that violate these provisions.

Our content: The Trackr application, including its design, code, branding, and documentation, is owned by us and protected by copyright and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for your personal or internal business purposes.

Your content: You retain ownership of all trade data, notes, and content you input into Trackr. By using the Service, you grant us a limited licence to process and store your content solely for the purpose of providing the Service to you. We do not claim any intellectual property rights over your trade data.

To the maximum extent permitted by applicable law:

• The Service is provided “as is” without warranties of any kind, express or implied.
• We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Our total liability to you for any claim arising under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.
• We are not responsible for any trading losses, financial losses, or investment decisions made in connection with your use of Trackr.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above may not apply to you.

By you: You may terminate your account at any time by using the “Delete my account” option in Settings. Upon termination, your data will be permanently deleted.

By us: We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if we cease to offer the Service. We will provide reasonable notice where possible.

Effect of termination: Upon termination, your licence to use the Service ends immediately. Sections that by their nature should survive termination will do so, including sections on intellectual property, limitation of liability, and governing law.

These Terms are governed by and construed in accordance with the laws of Queensland, Australia, without regard to conflict of law principles.

Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through informal negotiation by contacting legal@trackrjournal.com. If the dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

If you are a consumer in the EU, you may also have the right to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

For any questions about these Terms, contact us at: